Website Troubleshooting

Having trouble signing up or logging in?

If upon signing in, you see a message that says 'Your email address was not found in our database'

1. Make sure you typed it correctly (it is NOT case sensitive).
2. Make sure your browser is NOT auto-filling this field.
3. If you think it is possible that we have a different email address for you which forwards to the one at the top of this email, please try it. This is rare, but does happen.

If upon signing in, you see a message that says 'Your email address was found, but the password you provided is incorrect'

1. Make sure you typed it correctly (it IS case sensitive).
2. Make sure your browser is NOT auto-filling this field.

If you received two copies of this email or believe the info is not what it should be, you may have multiple accounts on the system under different emails. Please contact the Alumni Association at alumni-support@uchicago.edu or 773.702.3945. If you would like to have someone from the Alumni Association to call you, please email alumni-support@uchicago.edu with the best number to reach you at from 9-5 p.m. CST.